Self service
Two portals, everything you manage day to day
Reporting an issue
Have this ready before you call
- Account name
- Site address
- The circuit or extension affected
- When the issue started
- Whether it is a total loss or degraded
Service affecting issues should be phoned in rather than emailed, so the desk can start working the ticket immediately.
Training and resources
Get your team comfortable with the platform
CloudX end user training
A walkthrough of calling, voicemail and the CloudX portal for staff who are new to the platform.
Request trainingAvaya IP Office training
Hands on guidance for teams running an on premises or hybrid Avaya IP Office system.
Request trainingSecurity
Toll fraud and account security
- Watch for unusual call volume outside business hours, a common sign of toll fraud.
- Change voicemail PINs from the default and keep them unique per mailbox.
- Report suspected fraud immediately to the support desk at (708) 273-3111.
Planned maintenance
How maintenance notices reach you
Scheduled maintenance notices are sent by email to the account technical contact on file. Contact the support desk to update that contact so notices reach the right person.
